Claire leads the Customer Success team at Juro – the contract collaboration platform. This means getting hands-on in the implementation of Juro for in-house legal teams. Previously, Claire held senior positions at Auth0 and at Swrve; establishing regional Customer Success teams and delivering world-class support to enterprise customers. Claire specializes in building and growing stellar CS teams in fast-paced environments. She believes that the most successful CS teams make their customers heroes.
Contribution to Legal Tech
Claire is an outstanding example of someone who not only talks about legal tech but actually enables lawyers to adopt legal tech. Where traditional contract management deployments can take up to a year to get going, Claire has got customers to value in an average of 14 days. This takes a keen understanding of customer pain points, a real passion for legal tech and the ability to take legal tech projects away from pure theory and into real applications that people use.
An example of Claire’s contribution has been onboarding and enabling Reach plc. Claire worked with Jane Clemetson, Commercial Legal Director to roll out Juro across the business. Jane says: Claire has been a huge asset to Reach, because although adopting Juro is a huge benefit to the legal department and the business, implementing it has been a bit of a logistic challenge, especially as we were starting from scratch and resources are tight. Without Claire, embarrassed as I am to say it, we might have just given up, excellent though Juro is. And as far as Reach is concerned, it is Claire who is the hero.